Frequently Asked Questions
We accept online payment by credit card, debit card or Paypal, via the international payment gateway Paypal. This is a secure environment using Secure Socket Layering technology (SSL). You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen.
Payment can also be made over the phone with a debit or credit card by calling our office number 01386 430123.
We do NOT store any credit or debit card information.
As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC.
We aim to dispatch all orders within 48 hours of being placed, to arrive with UK customers within 5 days (excluding Sundays). The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. All deliveries are made by Royal mail or Parcel force, depending on size and will require a signature on delivery.
All orders over 2kg in weight will need to be shipped via special courier. Please ask for a delivery price for your country.
A Standard parcel weighing under 2kg will consist of Example: 2 trios or a trio and cake plate, a tea or coffee pot.
STANDARD UK DELIVERY – £4.95 Under 2kg
Orders should ordinarily arrive within 5 days (excluding Sundays).
NEXT DAY UK DELIVERY – £10.95 Under 2kg
We offer a next-day delivery service for UK addresses only, with orders placed on weekdays before 1pm guaranteed to arrive the next working day.
Our next day service is available for orders placed for delivery Monday to Friday. We cannot guarantee deliveries on a Saturday, Sunday or on bank holiday Mondays, nor can we provide a next day service to Jersey, the Channel Islands, Scottish Highlands, counties north of West Lothian or Northern Ireland.
EUROPEAN DELIVERY – £16.00 Under 2KG
We are happy to fulfil orders to other European addresses, these can take up to a week to arrive.
USA, AUSTRALIA AND NEW ZEALAND – £30.00 Under 2kg
We are happy to fulfil orders to addresses outside Europe , these can take up to 5 weeks to arrive depending on the local Customs office.
REST OF THE WORLD – £24.00 Under 2KG
Some orders may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order.
We cannot be held responsible for these charges.
TRACKING YOUR INTERNATIONAL DELIVERY
All international deliveries are sent by Royal Mail International and the progress of your delivery can be tracked through their website; http://www.royalmail.com/track-trace
Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
Order confidently from us, knowing you may return any products within 7 days of receipt for a refund or exchange as long as those products are in the same condition as they left us. We always aim to process returns as quickly as possible within 5 days of our receipt.
Although our parcels have always arrived in perfect condition, please inform us by email if any breakages occur in transit within 48 hours of arrival.
All items are sent fully insured. If an item gets lost or damaged during delivery we will fully refund you.
Any reimbursement will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation of this contract.
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.
Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offer